Highlights
Home
& Office
Outdoor
Travel
& Auto
Health
& Fitness
Hard
to Find Tools
Company Press
From the beginning, quality of product, quality of service,
and quality of people have been a hallmark of Brookstone.
The first catalog consisted of 24 black-and-white pages, with
detailed, no-nonsense information on features, capabilities,
measurements, materials and anything that would help the Customer
with his or her buying decision.
As Brookstone's catalog success grew, its operations expanded.
In 1973, Brookstone opened its first retail Store in Peterborough,
New Hampshire, where an unsolicited walk-in trade quickly
developed. Today, Brookstone's Headquarters are located in
Merrimack, New Hampshire, and our Distribution Center and
Customer Service Department (mail and telephone orders) are
located in Mexico, Missouri, while there are over 280 retail
Stores (with more planned) in the USA, coast to coast.
And our success as Direct Marketers continues still. Brookstone.com
commands a strong and growing presence on the Internet. Our
Hard-To-Find Tools business provides Customers with unique,
high-quality solutions for the home, both through the catalog
and online. And, with the acquisition of the Gardeners Eden
Catalog from Williams Sonoma in 1999 and the launch of GardenersEden.com
in 2003, the trend continues on. Our annual sales are over
$350 million.
From the start Brookstone
wanted to create a fun, interactive
shopping experience. At our Stores
Customers are encouraged to try
products out for true, hands-on
shopping. Every visit to Brookstone
is an opportunity to discover new
and ingenious items of superior
quality - all in a friendly environment
of Customer service and integrity
that simply can't be found anywhere
else.
The consistently unique
line of products, the fun interactive
shopping environment, and the detailed
catalogs are the reason more and
more people seek out Brookstone
each year.
What makes it all happen
at Brookstone are the hundreds of
Associates (our employees), who
apply their skills and energies
toward consistently improving the
way we serve our Customer.
This is our history,
and it is our future.
Contact
1-800-846-3000
customerservice@brookstone.com
One Innovation Way
Merrimack, NH 03054
Professional Review
Brookstone offers an
assortment of products that are
functional in purpose and distinctive
in quality and design. At Brookstone.com
you'll find the most unique products
for health and fitness, home and
office, outdoor living, travel and
auto, tempur-pedic, plus hard-to-find
tools. From a bed rest massager
to a slim profile CD player, you'll
find it all and more at Brookstone.com.
1. You may contact
Brookstone with any questions via
email or toll-free number.
2. At Brookstone.com you may track
your order so you know where it
is at all times.
3. Brookstone.com uses SSL to encrypt
your personal credit information.
4. If any product from Brookstone
fails to meet your expectations
for any reason, it may be returned
for replacement, refund, or credit.
5. Brookstone.com is pleased to
offer gift wrapping on many of their
products for just $4.95 per item.
Customer Reviews
Ithaca, NY - John
Product was great! It took a little
longer than I expected to get my
shipping confirmation but it all
worked out well. The item was a
gift for my mother and she absolutely
loved it.
Dimmitt, TX - Mark
I needed this gift quickly and Brookstone
came through for me!
York, PA - Kristina
The quality of the products was
excellent. The delivery time was
much faster than I expected. Brookstone
carries an excellent variety of
items that everyone can use. Keep
up the good work!
